Frequently Asked Question
What is the minimum order quantity?
Our minimum order quantity varies depending on the product and type of personalisation required. Please get in touch to discuss your specific needs.
How long does production take?
Lead times vary depending on product and quantity, however standard and rush production times are available.
Can I see the design before production?
Yes! We provide digital proofs for approval before production. In some cases, physical samples can be arranged upon request.
What file format do you need for my logo?
For the best results, we prefer vector files such as .AI, .EPS, or .PDF. If you only have a raster file like .JPEG or .PNG, we may be able to convert it as long as it’s a high quality file.
What payment methods do you accept?
We accept major credit/debit cards and bank transfers.
Can I customise multiple items in one order?
Absolutely! We can personalise a variety of products within a single order to match your branding needs.
Do you ship internationally?
Yes, we offer international shipping. Additional shipping charges and delivery times may apply based on location.
How should I care for my personalised products?
Care instructions vary by product. Please contact our team for individual product care information.